BEST BUY CONTROL MANAGEMENT

Best Buy is a department store that sells various products to its customers by numerous vendors. Since Best Buy sells other companies products to its customers each individual department has its own quality control and inspections. Each brand of products that are being sold in Best Buy has to meet their own set of regulations and quality before inspected by Best Buy. Products such as Sony and Panasonic have to pass their own quality test and inspections by their company and then by best buy to guarantee their customers great quality. Best Buy also offers guarantees to there customers on their products to reinforce the quality Best Buy offers. Their suppliers have supplier certification this helps Best Buy know their suppliers are guaranteeing good quality as well. They also use quality at the source witch makes each employee responsible for the inspection of each item sold. Best Buy follows the attribute control chart that determines whether a product is good or defective. Since they buy their products from a variety of companies they determine the percentage of defects occurring from that product and note it for the supplier. They use dissatisfied customers and default products to keep track of the supplier’s quality. They use the Pareto analysis to keep track of the causes to the defective items and send them to the supplier to help them improve their quality control. This analysis helps Best Buy and the supplier guarantee better products to their customers. This way they can cut down the frequency of defectives happening to the same products. Best Buy has a good four step system to guarantee good quality to their customers that result in good quality control. They start with using good quality suppliers with supplier certification, Then before the product goes through inventory it is inspected by Best Buy then stocked, before each item is sold the employee again checks over the product to search for any defects before sold to the customer, if a customer has a defect with the item it is noted by the pareto analysis and sent back to the supplier so they can improve on their quality of their products. Since the products go through these steps it helps Best Buy have good quality control and makes it easy for them to guarantee the quality of their products. This enables them to back their products with guarantees. Best Buy could try and have their own inspectors at the manufacturing plants to make sure that the company is following quality standards. It might be a little costly but it would raise their quality on their products. It would also let them have hands on view of the products sold in their stores. By doing this the product will go from manufacturing straight to inventory and stock. They can also try using the six sigma analysis to try and see if it would benefit them since most of the companies that have switched over have had their quality control raise do to the new system. The current system used has been working for them and has been a good system to bring their customers good quality.